So, How Good Is Your Pricing and Promotion Solution? - Self-Assessment Scorecard
Thu Jan 30 2025
Author
Noah Xiao
Pricing and promotion strategies play a fundamental role in retail, influencing customer demand, sales performance, and overall profitability. Effective planning ensures that products are priced competitively and promotions are designed to attract customers without eroding margins. For example, a well-timed 'Buy One, Get One Free' promotion can drive immediate sales while clearing out excess inventory. However, mastering pricing and promotions requires careful planning, as poor execution can lead to profit losses, stock imbalances, and customer dissatisfaction.
What is Pricing and Promotional Planning?
Pricing and promotional planning are among the most time-critical and complex tasks for retailers. While they offer significant benefits, such as stimulating customer demand and driving sales, they require meticulous coordination. With a vast range of pricing and promotion tactics available and an ever-changing competitive landscape, retailers must navigate challenges like future timing, shifting customer behavior, and unpredictable competitor activity. Balancing the right mix of promotions while ensuring profitability makes pricing and promotion planning one of the toughest strategic decisions in retail.
Common Pricing Strategies
Pricing can be broken down into multiple components, each serving different objectives:
- Base Price: The standard price at which a product is sold. It serves as the benchmark for pricing strategies and provides consistency in customer expectations.
- Clearance Price: Reduced pricing to clear out slow-moving or seasonal inventory. This helps retailers free up space for new stock and minimise financial losses.
- Everyday Low Pricing (EDLP): A strategy where products are priced consistently lower instead of frequent promotions. This builds long-term trust with customers and reduces reliance on discounting.
- Competitive Pricing: Pricing that adjusts dynamically based on competitor pricing. This ensures products remain attractive in a competitive market while maintaining profit margins.
- Markdown: Products that need fast sell-through, such as those nearing expiration, require timely markdowns to encourage quick purchases. Smart markdown strategies help reduce waste while maintaining revenue flow.
Common Promotional Strategies
Promotions are designed to increase short-term demand and customer engagement:
- Simple Discounts: Percentage or fixed amount off. These are easy to communicate and attract immediate customer interest.
- Multi-Buy Discounts: Offers like "Buy 2, Get 1 Free." These encourage bulk purchases and help move inventory quickly.
- Buy One Get One (BOGO): Free or discounted additional products. This tactic enhances perceived value and drives higher transaction volumes.
- Bundling: Combining complementary products at a discounted price. This not only increases sales but also enhances the customer experience by offering convenience.
- Loyalty-Based Promotions: Special pricing for loyalty program members. These help strengthen customer retention and increase lifetime value.
The Massive Benefits of Pricing & Promotional Planning
A well-executed pricing and promotional strategy delivers benefits across multiple dimensions:
1. Sales & Profitability
Optimised pricing ensures that revenue is maximised while promotional activities drive sales volumes and margin growth. When executed correctly, these strategies create a balance between increasing sales and maintaining sustainable profits.
2. Customer Satisfaction & Loyalty
Promotions encourage repeat purchases and brand loyalty, while clear and consistent pricing builds trust. Customers appreciate fair pricing and timely discounts that align with their shopping habits.
3. Sell-Through & Inventory Optimisation
Clearance pricing and dynamic pricing help move stock efficiently, reducing wastage and improving stock turn. This ensures that retailers can continuously refresh their offerings and stay aligned with consumer trends.
4. Market Share
A strong pricing and promotion strategy is not just about driving immediate sales—it’s also a powerful tool for gaining market share and outpacing the competition. Retailers who leverage dynamic pricing, timely promotions, and data-driven decision-making can attract new customers, retain existing ones, and position themselves as market leaders. For instance, offering competitive promotions during key shopping periods can help capture a larger customer base, while strategic discounting can prevent competitors from undercutting prices. By continuously refining pricing strategies and leveraging AI-driven insights, retailers can maintain a strong foothold in the market and drive long-term growth.
Challenges in Pricing & Promotional Planning
Despite the clear benefits, many retailers struggle with pricing and promotion due to the following challenges:
1. Manual & Labour-Intensive Processes
Traditional pricing and promotional planning is often done manually in spreadsheets, making it time-consuming and error-prone. Automated solutions can significantly reduce workload and improve accuracy.
2. Lack of Pre-Implementation Visibility
Many businesses have limited capability to predict the impact of a pricing or promotional decision before executing it, leading to financial risks. AI-driven forecasting tools can provide valuable insights before decisions are implemented.
3. Isolated & Fragmented Execution
Pricing and promotion decisions are often siloed across teams, leading to inconsistencies in execution and missed opportunities. A centralised approach ensures better coordination and alignment across departments.
4. Limited Data & Analytics Capabilities
Without advanced analytics, retailers struggle to measure promotion effectiveness and forecast demand accurately. The integration of AI can help retailers make data-driven decisions with confidence.
5. Negotiation Complexities
Pricing negotiations with suppliers can be challenging when there is a lack of clear visibility into cost structures and market dynamics. Having real-time data and predictive analytics can give retailers an edge in these discussions.
6. Poor Tooling and Solutions
One of the biggest challenges retailers face is the lack of effective pricing and promotion tools. If the tools in use don’t fit the business process, they hinder flexibility, making it difficult to support both current operations and future innovation. Poor tooling can lead to disconnected workflows, making execution slow and inefficient. Additionally, systems that are incompatible with other essential platforms create data silos, reducing visibility and limiting strategic decision-making. When pricing and promotion plans are built on weak foundations, the quality of decisions suffers, leading to suboptimal performance, lost revenue, and an inability to compete effectively.
So, How Does it Stack Up? - The Self-Assessment Scorecard
To help businesses evaluate their current capabilities, we’ve created an assessment scorecard based on key areas:
1. Process Efficiency
- (1) Long turnaround times, cumbersome processes, and too many stakeholders involved in creating and approving plans.
- (3) Some automation exists, but the process still involves excessive steps and lacks agility.
- (5) A modern, agile approach with AI-driven workflows that ensure fast, efficient, and optimised pricing and promotion planning.
2. Decisioning & Governance
- (1) No clear roles and responsibilities.
- (3) Some structure, but approvals and decision-making are unclear.
- (5) Well-defined responsibilities, structured approval workflows.
3. Cross-Functional Collaboration
- (1) Poor communication between planning, supply chain, operations, suppliers, and technology teams.
- (3) Some collaboration, but gaps remain in execution.
- (5) Seamless integration and alignment across all key functions.
4. Tooling & Technology
- (1) Poor user experience, limited integration with other systems, no AI capabilities, poor quality of plans generated, and slow performance due to outdated technology.
- (3) Some modern tools exist, but they lack seamless integration, AI-driven optimisation, and sufficient automation to create high-quality plans efficiently.
- (5) Advanced, AI-powered planning tools that integrate seamlessly with other systems, generate optimised plans quickly, support real-time decision-making, and leverage modern technology for better efficiency and agility.
5. Data
- (1) Minimal historical data retained, limiting analytical insights.
- (3) Some history available, but not comprehensive for data analytics and AI-driven optimisation.
- (5) Extensive, well-structured historical data supporting analytics and AI-powered decision-making.
6. Optimisation Capability
- (1) No structured optimisation, decisions are manual and reactive.
- (3) Some rule-based optimisation, but lacks speed and scenario flexibility.
- (5) Advanced AI-driven optimisation that evaluates billions of scenarios rapidly for optimal pricing and promotion plans.
7. Evaluation & Learning
- (1) No tracking or learning from past promotions.
- (3) Some tracking in place, but limited insights for continuous improvement.
- (5) Comprehensive tracking and reporting to measure impact and refine strategies over time.
8. Cost to Serve Considerations
- (1) No cost considerations beyond product cost.
- (3) Some cost factors included, but lack integration with supply chain and operations.
- (5) Holistic cost-to-serve evaluation, incorporating supply chain, store operations, and workforce costs to ensure sustainable profitability.
9. Explainability & Transparency
- (1) No visibility into pricing and promotion decisions.
- (3) Some reasoning provided, but lacks auditability.
- (5) Clear, auditable decision-making with insights into why specific pricing and promotion strategies were chosen.
10. Forecasting Accuracy
- (1) No forecasting used in decision-making.
- (3) Basic forecasting available but lacks accuracy and robustness.
- (5) High-quality, AI-driven forecasting that accurately predicts the impact of pricing and promotional decisions on sales and demand.
After going through the self-assessment scorecard, you can evaluate where your business stands:
- If your score is below 20, your current pricing and promotion solution is outdated and inefficient. It should be a top priority to rethink and upgrade your approach to avoid revenue loss and operational inefficiencies.
- If your score falls between 20 and 35, your solution has some strengths but still has significant gaps that could be limiting your business potential. You should consider addressing weak areas to enhance performance.
- If your score is above 35, your pricing and promotion solution is relatively strong, but there may still be opportunities to optimise further with AI-driven insights and automation to stay ahead of the competition.
How we can help
At jahan.ai, we have developed jahanPricingandPromo, a state-of-the-art AI-powered pricing and promotional planning solution that helps retailers:
- Automate and optimise pricing and promotional decisions.
- Forecast the impact of pricing changes before execution.
- Improve collaboration between planning, supply, and operations teams.
- SImplify and streamline the planning workflow
- Ensure promotions align with business goals and customer demand.
If you are looking to transform your pricing and promotional planning, reach out to us at info@jahan.ai and discover how jahanPricingandPromo can help you stay ahead in the competitive retail landscape.
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